Retail Store

What are your hours? 

Our studio is open Tuesday through Friday from 9am to 4pm and Saturday from 9am to 1pm.

Please refer to our Instagram @stephandco for Holiday hour updates!

Where are you located?

You can find us at 310 E Main St. Suite N in Turlock, CA above the courtyard of La Mo!

If you have any questions, give us a call at (209) 642-7024.

What form of payment do you accept in store?

We accept all forms of contactless payment including debit/credit card, Venmo, and Apple Pay.

Warranty & Returns

When will my order ship?

We love to fulfill & ship your orders quickly! All orders placed on Monday-Friday before 2pm pst ship out the same day. If your order is placed after 2pm pst on a business day or weekend, then your goods will be shipped the following business day.

Each order receives a shipment notification email that includes tracking information.

Does my jewelry have a warranty? 

Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your jewelry for years to come, and we gladly offer a lifetime warranty on all of our jewelry!

Can I return my order?

Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your piece from our product photos. However, we gladly accept returns and exchanges -- no questions asked.*

Simply contact us within 10 days of delivery at the email address below and ship items back within 21 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued.

*For our rare sales (Fall & Spring Annual Sales), we will gladly take returns for only quality issues.

If you have any questions or problems with your piece, please send us an email at support@shopstephandco.com.

Ear Piercing

Do you use an ear piercing gun?

We do not use a traditional spring-loaded piercing gun. Instead, we offer a hand-pressurized instrument. This uses the pressure and complete control of our team member's hand to safely place, guide, and pierce your ear. The instrument uses a sterilized single-use cartridge containing a sterile starter stud that pierces the ear.

The hand-pressurized instrument allows for gentle and direct control with each and every piercing.

What do you recommend for aftercare tips?

You should clean the ear 2-3 times a day and always wash your hands before touching the ear.

During each cleaning, turn the earring one rotation while cleaning. When using our aftercare spray, follow the directions on the product and maintain the routine for 6 weeks. We recommend that you keep an earring in the piercing for at least a year to prevent the piercing from closing.

If you run out of solution, you can purchase more here. Do not use any lotions or ointments, such as Neosporin. These products can clog the piercing and prohibit sufficient air flow needed to promote healing. Also, avoid alcohol or peroxide products. These products can dry out the skin and the piercing, which will slow down the healing process.

Also, make sure you are changing your face mask every day as the straps on the mask can introduce bacteria to the healing piercing. We always recommend wearing hypoallergenic, nickel-free earrings to help prevent infection!

How much is it to get my ear pierced? 

The price is dependent on the earring selected during the appointment.

A single piercing is $30 and a double piercing is $45. Earrings range from an additional $35 to $95. Details on individual earrings can be found on our PIERCING PAGE with pricing on some of our best sellers.

The price of the piercing and earrings total for a sum ranging from $80 to $135.  

Misc.

How do I care for my Jewelry?

All of our jewelry is handmade and is created in batches. Our earrings are made of clay and super light-weight on the ears. Clay is very durable but should not be bent or it could snap. Do not wear in water.

If anything gets on the earrings, clean with a damp cloth and small amount of acetone.

Store in a clean, dry place and avoid direct sunlight.

See our care page for more information regarding our metal jewelry.

Do you make custom earrings?

I would love to eventually take custom orders, but currently am not. Check back for any updates on this!

We periodically have Build A Pair Collections where customers are able to pair predesigned pieces for their custom built earrings.

We also have many customizable metal necklaces available for purchase.

STILL HAVE QUESTIONS?

Reach us at: hello@shopstephandco.com

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