Warranty & Returns

When will my order ship?

Current processing time for orders is 1-3 business days. We appreciate your patience as we transition to Tennessee!

We love to fulfill & ship your orders quickly! Currently, our processing time for all orders placed Monday-Friday is 1 business day. If your order is placed over the weekend, then your goods will be shipped out the following Monday.

Each order receives a shipment notification email that includes tracking information.

Does my jewelry have a warranty? 

Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your jewelry for years to come, and we gladly offer a lifetime warranty on all of our jewelry!

Can I return my order?

Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your piece from our product photos. However, we gladly accept returns and exchanges -- no questions asked.*

Simply contact us within 10 days of delivery at the email address below and ship items back within 21 days of delivery. If you'd like a refund rather than store credit, please allow up to 1 week for the refund to be issued.

*For our rare sales (Fall & Spring Annual Sales), we will gladly take returns for only quality issues.

If you have any questions or problems with your piece, please send us an email at support@shopstephandco.com.


How do I care for my Jewelry?

All of our jewelry is handmade and is created in batches. Our earrings are made of clay and super light-weight on the ears. Clay is very durable but should not be bent or it could snap. Do not wear in water.

If anything gets on the earrings, clean with a damp cloth and small amount of acetone.

Store in a clean, dry place and avoid direct sunlight.

See our care page for more information regarding our metal jewelry.

Do you make custom earrings?

I would love to eventually take custom orders, but currently am not. Check back for any updates on this!

We periodically have Build A Pair Collections where customers are able to pair predesigned pieces for their custom built earrings.

We also have many customizable metal necklaces available for purchase.

Weren't you located in California?

Yes we were! We recently moved our family and business to Nashville, Tennessee. We are so excited for the next adventure with this big move!


Reach us at: hello@shopstephandco.com

Not enough items available. Only [max] left.